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  Shelter Housing Advocate 


The YWCA is the oldest and largest women’s organization is the world. Our mission at the YWCA: eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. Since 1913 the YWCA of Spokane has served as a source of strength for women and children in the Spokane community. The YWCA of Spokane’s three umbrella programs include the Alternatives to Domestic Violence Program, the Women’s Opportunity Center and Children’s Services which includes Child Advocacy and the Early Childhood Education and Assistance Program. For more information please visit www.ywcaspokane.org

Position Summary

YWCA Spokane’s Safe Shelter seeks a responsible individual to serve as a Shelter Advocate with a housing advocacy component. Primary job duties are to provide crisis intervention, support services, and advocacy to victims and children of domestic violence in a confidential, residential setting; provide housing advocacy and resources to victims of dv in community settings.


This position may be assigned some or all of the following responsibilities:

• Serve as an advocate at the shelter facility for victims of domestic violence and their children.
• Provide direct services including crisis intervention, case management, and advocacy based to victims/survivors of domestic violence.
• Triage and assess with clients the frequency and urgency of client’s needs for on-going advocacy, case management and safety planning at least once weekly.
• Case management will include the following: DV Education, safety planning, goal setting/planning, crisis intervention and resource information.
• Participate in staff meetings, reviewing cases and providing input designing to improve level of service.
• Maintain client files, in accordance with the YWCA standards and standards established by various funding agencies, and document all referrals and instruction; records are to be reviewed for completeness.
• Support quality assurance and evaluation of services as required.
• Observe all program requirements for confidentiality and privilege communication.
• Perform intakes of clients when they enter the shelter which includes explaining the shelter rules and guidelines.
• Provide a healthy environment for shelter residents by ensuring that all clients understand and adhere to the shelter’s rules and guidelines.
• Supervise resident’s household tasks, distributing food, clothing, linens and personal items to shelter clients.
• Maintain shelter security and contact emergency personnel as needed.
• Attend appropriate YWCA and community meetings; attend training sessions on group facilitation and other relevant issues.
• Responsible for 24 hour crisis/referral hotline which includes performing screenings to determine eligibility of clients who want access to the shelter.
• Work with the housing coordinator to provide housing assessments and advocacy to shelter clients. This includes safety planning assessments with referrals from county rapid rehousing and processing section 8 applications.
• Work with the housing coordinator in providing outreach to local landlords and housing service providers.
• Carve out set aside time every week to provide housing advocacy.
• Performs all other duties as assigned by Supervisor.

Position Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Bachelor’s degree in a social science or related field, OR equivalent combination of education and experience
• Domestic violence and/or advocacy experience strongly desired
• Should have knowledge of Word Processing software, Spreadsheet software and Internet software.


• A demonstrated interest in issues surrounding domestic violence and other topics relating to women and children from diverse backgrounds
• The ability to manage difficult or emotional client situations
• The ability to maintain professional boundaries when working with families and children so as to remain as open and objective as possible
• The ability to maintain the confidentiality of all client/co-worker/organizational business
• A respect and sensitivity for cultural differences, and a desire to promote a harassment-free environment
• Support of YWCA Spokane’s goals and values; dress and conduct in accordance with the YWCA Mission and Vision
• Survivors of Domestic Violence are encouraged to apply

Position Opportunities

• Make an impact in the lives of women and children in your community
• Work within a passionate, diverse team of YWCA staff and volunteers
• Gain knowledge and understanding about domestic violence
• Receive 40 hours of Domestic Violence Advocate training

Hours, Pay, Benefits

40 hours per week: four 10 hour shifts.
Starting Pay: $15.00 hourly
Paid holidays, personal time off, and health benefits

How to Apply

Please email resume and cover letter to ywcajobs2@ywcaspokane.org
No calls please

Must be able to pass a comprehensive background check

Location:Spokane, WA 99201 US View Map
Date Posted:09/07/2017
Date Last Modified:09/07/2017
Start Date:9/7/2017 
Hours per week:40 hours per week: four 10 hour shifts. 
Salary:$15.00 hourly 
Certifications desired: 
More Detail:Additional Information
Contact:YWCA Jobs