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Contact Us




YWCA Child Care Solutions Program staff is available to provide assistance and support to families, child care providers, employers, and community members.


For more information please call 815.484.9442 or 800.872.9780



Parent Referral Specialist


Merrilie ext. 204

email Merrilie




  • Help in determining your child care needs            
  • Referrals to child care programs near your work, school, or home 
  • Information about the average cost of child care in your area
  • Information about available state assistance that may help parents/guardians pay for child care 
  • Update your child care openings

Resource Development Specialist


Kelli ext. 205

email Kelli

  • Licensing standards and business resources for family child care programs 
  • Starting a family child care program 
  • Information on how a new provider can be listed on the YWCA Child Care Solutions Referral Database

Data Specialist


Marisol ext. 218

email Marisol

  • Information on how a child care center can be listed on the YWCA Child Care Solutions Referral Database
  • Training registration questions
  • Self-Study questions
  • Update your child care openings                                    

Training Coordinator


Nancy ext. 211

email Nancy 

  • Upcoming professional development
  • Training opportunities 
  • Professional Development/Program Improvement funds 
  • CDA information 

Nurse Consultant


Joyce Bass ext. 215

email Joyce 


  • Information and resources about health and safety needs of children in child care
  • Upcoming seminars, workshops, or conference about health and safety
  • Home visits or observations about health and safety practices or policies
  • Presentations to early childhood programs about health and safety needs of children                    

Infant Toddler Specialist


Juliette Kula ext. 228

email Juliette

  • Provides on-site technical assistance based on assessments
  • Provides on-site assessments of Infant Toddler programs
  • Provides trainings on Infant Toddler topics and needs based on community needs
  • Visits child care providers
  • Provides resources to child care providers on current Infant Toddler practices
  • Assists child care providers with developing and implementing improvement plans
  • Provides information to providers interested in the Gateways Infant Toddler Credential

Quality Specialists


Abby Hauch ext. 208 


Rachel Smith ext. 224

email Abby 

email Rachel


  • Assistance in understanding and using the Environment Rating Scales (ERS), Program Administration Scale (PAS), and Business Administration Scale (BAS)
  • Onsite consultations, observations, and assessments
  • Assistance with the application process to ExceleRate (QRIS)
  • Development of program improvement plans




Other Questions?                                                                                      

email us!








YWCA of Rockford • 4990 East State Street • Rockford, IL 61108
email: • Phone: 815-968-9681 •

Copyright 2011