Director, Member Services
Keri Jones-Fonnesbeck, a Licensed Clinical Social Worker (LCSW), is a director of member services at YWCA USA. Before joining the Member Services team at YWCA USA, she worked in a variety of roles for YWCA Utah. During her 17 years of service there, her work focused primarily on serving families who have been impacted by domestic violence, providing oversight as the Chief Program Officer for emergency and transitional housing, early education, and YWCA Utah’s Family Justice Center. She also served as their Chief Operating Officer, informing the business side of the organization through oversight of facilities, administration, IT, and human resources. In addition, Keri brought and led implementation of the Sanctuary Model — an evidence-based organizational change model rooted in trauma-informed care — to YWCA Utah.
Before starting her journey with YWCA, Keri worked with cancer survivors, youth from war-torn areas around the world, and within hospital social work. She has served on the Salt Lake City Human Rights Commission, and on several nonprofit boards of directors. In 2014, she was honored as a “Rising Star: 40 under 40” by Utah Business Magazine, and in 2016, she was given the “ACE: Advocacy, Collaboration and Education” award from the Utah Domestic Violence Coalition.
Keri has a bachelor’s degree from Utah State University in Social Work and Management, and a Master of Social Work from the University of Denver. She lives in Centerville, Utah, with her husband and two children.